I paid for a document that did not print. How do I get a refund?
If a print job fails or is billed incorrectly you can request a refund of the job through print.pacific.edu.
Once you have logged into print.pacific.edu, navigate to 'Recent Print Jobs' on the left, then click the green link 'request refund' next to the job for which you would like to request a refund. You will be presented with a form. Fill out the details of why you need the refund and how much of a refund is needed. If this refund is due to a technical issue please also report the issue by emailing the Sacramento IT department at SacHelpdesk@PACIFIC.EDU. Once fill out the form and click the green "send" button.
Once the request is received it will be reviewed by the Pacific Technology billing office. If approved, you will see the funds return to your account within a few days.
